Shipping policy

Shipping Policy – Al-Riha Galleria

At Al-Riha Galleria, we take pride in ensuring a seamless shopping experience for our customers, including the delivery of your orders through our trusted network of courier companies. This Shipping Policy has been designed to provide you with a clear understanding of our shipping procedures, rates, and estimated delivery times.

Order Processing: Upon placing an order on our website, our dedicated team swings into action, processing your order within 1-2 business days. Please keep in mind that orders placed on weekends or holidays will be processed on the subsequent business day. Once your order is on its way, you'll receive an email confirmation that includes both your order details and tracking information to keep you in the loop.

Shipping Methods and Rates: We offer a range of shipping options to cater to your preferences. Each option is associated with a specific cost, calculated based on factors such as the destination, weight, and dimensions of your parcel. During certain periods or for qualifying order values, we might even offer free shipping promotions to add more value to your shopping experience.

Estimated Delivery Times: The estimated delivery time depends on your selected shipping method and the delivery address. Our standard delivery option generally takes 3-5 business days within Pakistan. For those looking for a quicker option, our express delivery can get your parcel to you within 1-2 business days.

Tracking Your Order: We understand the excitement of awaiting your package, which is why we provide you with a tracking number via email as soon as your order is dispatched. This tracking number allows you to keep tabs on your parcel's journey by visiting the courier company's website. Do allow a short while for the tracking information to be updated after you receive the tracking number.

Address Accuracy: Accurate shipping information is crucial for a successful delivery. Please ensure you provide the correct and complete address during checkout. Al-Riha Galleria cannot be held responsible for delays or losses caused by inaccurate or incomplete addresses.

Delivery Issues: Though rare, if any delivery issue arises – such as a lost or damaged parcel – please get in touch with our customer support within 7 days of the estimated delivery date. Our team will collaborate with the courier company to address the issue promptly and find a suitable solution.

Order Tracking and Support: If you have any inquiries regarding your order's shipping status or require support, don't hesitate to reach out to our dedicated customer support team at alrihagalleria@gmail.com. We're here to assist you and provide the necessary information.

Policy Updates: Please be aware that Al-Riha Galleria retains the right to make updates or alterations to this Shipping Policy as needed. Any revisions will be clearly communicated on our website.

By placing an order with Al-Riha Galleria, you agree to abide by the terms outlined in this Shipping Policy. We're grateful for your choice to shop with us and look forward to serving you with an exceptional shopping experience!